Privacy Policy

How we handle and protect your personal information

Fazaa Privilege Cards Privacy Policy

Last Updated: June 1, 2023

At Fazaa Privilege Cards, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, residential address, date of birth, and identification details.
  • Application Information: Information provided in your card application.
  • Transaction Information: Data related to your use of the Fazaa Privilege Card at partner establishments.
  • Communication Information: Records of your interactions with our customer service team.
  • Technical Information: IP address, browser type, device information, and cookies when you visit our website.

2. How We Collect Your Information

We collect information through:

  • Card applications and registration forms
  • Your use of the Fazaa Privilege Card
  • Communications with our customer service
  • Your visits to our website and use of our digital services
  • Our partners and third-party service providers

3. How We Use Your Information

We use your information for the following purposes:

  • Processing your card application
  • Providing and managing your Fazaa Privilege Card membership
  • Facilitating your access to benefits and offers
  • Communicating with you about your membership and available offers
  • Improving our services and developing new features
  • Conducting market research and analysis
  • Preventing fraud and ensuring security
  • Complying with legal obligations

4. Information Sharing and Disclosure

We may share your information with:

  • Partners: To provide you with benefits and offers.
  • Service Providers: Third parties that help us operate our business and provide services.
  • Affiliated Companies: Our parent company, subsidiaries, and affiliates.
  • Legal Requirements: When required by law, regulation, or legal process.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Accessing your personal information
  • Correcting inaccurate information
  • Deleting your information
  • Restricting or objecting to certain processing activities
  • Withdrawing consent
  • Data portability

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookies through your browser settings, but disabling certain cookies may limit your ability to use some features of our website.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, which may have different data protection laws. We ensure appropriate safeguards are in place to protect your information when transferred internationally.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date, and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy regularly.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]
Phone: +971 4 123 4567
Address: Fazaa Privilege Center, Al Wasl Road, Jumeirah 1, Dubai, UAE

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