Frequently Asked Questions

The Fazaa Privilege Card is an exclusive membership program that provides cardholders with special discounts and offers at over 5000 premium establishments across the UAE. Our program is designed to enhance your lifestyle by providing access to exceptional savings and exclusive experiences.

Any resident of the UAE who is 18 years or older can apply for a Fazaa Privilege Card. We offer different tiers of membership to suit various needs and preferences. Each application is subject to approval based on our eligibility criteria.

We offer three tiers of Fazaa Privilege Cards:

• Silver Privilege: Our entry-level card with access to basic discounts and offers.
• Gold Privilege: Enhanced benefits including higher discount percentages and priority access to select events.
• Platinum Privilege: Our premium tier with maximum discounts, exclusive event invitations, and personalized concierge services.

Each tier offers progressively enhanced benefits tailored to your lifestyle needs.

Membership fees vary depending on the card tier:

• Silver Privilege: AED 199 per year
• Gold Privilege: AED 499 per year
• Platinum Privilege: AED 999 per year

Special corporate rates are available for businesses looking to provide Fazaa cards as employee benefits. Please contact our corporate sales team for more information.

You can apply for a Fazaa Privilege Card through several methods:

• Online through our website by filling out the application form
• In person at our Fazaa Privilege Center in Dubai
• Through our corporate program if your employer offers Fazaa cards

The application process typically requires your personal details, proof of identity, and payment of the membership fee.

To complete your application, you'll need to provide:

• A copy of your Emirates ID
• Proof of residence in the UAE (utility bill or rental contract)
• A recent passport-sized photograph
• Payment details for the membership fee

For Platinum tier applications, additional verification may be required.

Once we receive your complete application:

• Application review typically takes 1-3 business days
• Upon approval, your digital card is available immediately
• Physical cards are delivered within 5-7 business days

The Fazaa team strives to process applications efficiently to ensure you can start enjoying your privileges as soon as possible.

Using your Fazaa card is simple:

1. Visit any of our partner establishments
2. Inform the staff that you're a Fazaa cardholder before making your purchase or booking
3. Present your physical card or digital card through our mobile app
4. The applicable discount or special offer will be applied to your transaction

Some partners may have specific terms for redeeming offers, which will be clearly indicated in our partner directory.

Your Fazaa card can be used at over 5000 partner establishments across the UAE, including:

• Luxury retail stores and shopping malls
• Fine dining restaurants and cafes
• Premium wellness centers and spas
• Five-star hotels and resorts
• Entertainment venues and attractions
• And many more categories

Our partner network continues to grow, with new establishments being added regularly. You can view the full list of partners through our mobile app or website.

There is no limit to how often you can use your Fazaa Privilege Card. You can enjoy the benefits at our partner establishments as frequently as you wish throughout your membership period.

However, some specific offers or promotions may have their own usage limitations or validity periods, which will be clearly communicated in the offer details.

Your Fazaa Privilege Card is personal and non-transferable. It can only be used by the registered cardholder whose name appears on the card.

However, we do offer family packages that allow you to purchase additional cards for your immediate family members at special rates. Please contact our customer service for more information about family membership options.

Renewing your Fazaa card is easy:

• You'll receive a renewal notification 30 days before your membership expires
• You can renew online through our website or mobile app
• You can visit our Fazaa Privilege Center in person
• You can contact our customer service team to assist with renewal

We offer loyalty discounts for members who renew before their current membership expires.

If you lose your physical Fazaa card:

1. Contact our customer service immediately to report the loss
2. We will deactivate your lost card to prevent unauthorized use
3. A replacement card will be issued (a replacement fee of AED 50 may apply)
4. In the meantime, you can continue to use your digital card through our mobile app

For security reasons, please report lost cards as soon as possible.

To upgrade your Fazaa Privilege Card:

• Log in to your account on our website or mobile app
• Select the "Upgrade Membership" option
• Choose your desired tier and complete the payment for the difference in membership fees
• Alternatively, contact our customer service team who can assist with the upgrade process

Your upgraded benefits will be available immediately, and a new physical card will be issued within 5-7 business days.